communications
Omnichannel Conversations
One inbox for every channel
Stop switching tabs. The Conversations Hub aggregates every customer touchpoint — email, SMS, WhatsApp Business, voice calls, social DMs — into one threaded, AI-summarized inbox.
Omnichannel Conversations
Capabilities
Unified threaded inbox
WhatsApp Business API
2-way SMS
Voice transcription
AI summaries & sentiment
Shared team inbox